FAQ

PledgeManager allows you to update your shipping address until the project is locked for shipping. To update your address, login to PledgeManager and click on the project, and follow the prompts to unlock your order and/or change your address.

Most projects include rewards that have not yet been manufactured. PledgeManager assists projects with efficiently gathering the data required to make the correct number of reward components in the right sizes, colors and/or quantities. For more information about the delivery status of your order, please check the project's Kickstarter/Indiegogo page.

Login to PledgeManager. From your my PledgeManager dashboard, you will be able to see what you ordered and where you have it being delivered for each project.

Reward limits are set individually for each project. If multiple copies of a reward are available, they will be listed as an item on the add-ons page.

Click the "More help" link below to send your question to the project owner for additional help.

The most common reasons that you didn't receive receive an invitation email is spam filtering and checking the wrong email account.

Please confirm that the email address you are searching matches the email address tied to your Kickstarter/Indiegogo/etc account then check your spam / junk / promotions folders. You can also search for "pledgemanager".

To resend yourself the invite, visit the account recovery page and use the Forgot Password link and the email address associated with your Kickstarter/Indiegogo/etc account.

This project may not yet be ready to collect shipping fees. To protect your data and ensure we have the most current address when the creator is ready to begin fulfillment, PledgeManager is not yet collecting addresses for this project. When the creator is closer to fulfillment you will receive an email asking you to enter your shipping address and pay any associated shipping fees. Until then, simply confirm the products in your order.

No worries! The Support Gnomes can fix you right up. Just head over to the account recovery page and just provide your email address and they can send you a reset link.

Please note that this must be the email address you used for the funding platform (Kickstarter/Indiegogo/etc)

The invite that you originally received has a one-time use code. Not to worry! You can head over to the self service page, click on the "send me a new invite" link, and just provide your email address and you'll get a shiny new one in short order!

Please note that this must be the same email address you used for the funding platform (Kickstarter/Indiegogo/etc)

If your project has not yet been locked for fulfillment, you can add more items simply by logging into PledgeManager, unlocking your order, placing additional items in your cart and going through the check-out process for the new items.

If you haven't yet confirmed your order, you may remove items by clicking on the cart symbol in the upper right corner and selecting the X for the items you'd like to remove. Items with a lock symbol are part of your actual reward and cannot be removed from your cart.

Your PledgeManager account uses the same email address associated with your Kickstarter account. Please confirm that you are logging in with the correct email address.